Review Automation
Turn every happy customer into a 5-star Google review.
Most businesses ask for reviews informally and get crickets. We automate the ask via email after every visit at launch — SMS turns on once your A2P 10DLC registration is approved. On Google Business Profile + Facebook Pages we monitor new reviews and AI-draft replies you approve before they post. Yelp gets monitoring with AI-drafted replies you paste yourself (Yelp's policy). Industry sites like Angi or BBB get included in the post-visit ask as link routing.
Who it's for
If any of these sound like you
- Local businesses where Google rating directly drives new customers
- Local and service businesses whose review count is below 50 or rating is below 4.5
- Anyone who knows reviews matter but never finds time to ask
- Businesses dealing with the occasional 1-star review and not sure how to respond
What's included
Everything you get.
The Forté Protocol
From sign-off to live.
Protocol 01
Setup
We connect to your Google Business Profile and Facebook Page via OAuth, and integrate with your CRM/booking system to know when a visit ends. Customize the email templates (SMS templates added when SMS goes live).
Protocol 02
Automate
Every completed visit triggers a polite, brand-tuned ask 24-48 hours later. Customer picks which platform to leave the review on.
Protocol 03
Route
Happy customers click through to leave a Google or Facebook review. Unhappy ones get a private feedback form so issues stay off public review sites.
Protocol 04
Respond
New reviews on Google + Facebook get an AI-drafted reply we post once you approve. Yelp reviews get a one-click "copy reply" workflow. Maintains your voice; never sounds like a template.
Pricing
Three tiers for Review Automation.
Email-channel volume drives the recurring cost at launch. SMS pricing folds in post-A2P approval. Most local businesses fall in the $500/mo range.
Starter
Custom-built foundation, fast turnaround, predictable margin
- Automated email review requests at launch · SMS added post-A2P approval (CAN-SPAM/TCPA compliant)
- Smart routing — happy customers go to Google, unhappy ones get a private feedback form
- **Google Business Profile + Facebook Pages**: monitor new reviews, AI-draft replies, posted once you approve
Pro
Custom-built, deeper integrations
- Automated email review requests at launch · SMS added post-A2P approval (CAN-SPAM/TCPA compliant)
- Smart routing — happy customers go to Google, unhappy ones get a private feedback form
- **Google Business Profile + Facebook Pages**: monitor new reviews, AI-draft replies, posted once you approve
- **Yelp:** new-review monitoring + AI-drafted replies — Yelp has no reply API so you paste the draft into Yelp for Business (we make it one click)
- **Angi, HomeAdvisor, BBB, Nextdoor:** link-only routing in the post-visit ask — no automated monitoring or reply posting on these platforms
Flagship
Premium custom build with full custom agent integrations
- Automated email review requests at launch · SMS added post-A2P approval (CAN-SPAM/TCPA compliant)
- Smart routing — happy customers go to Google, unhappy ones get a private feedback form
- **Google Business Profile + Facebook Pages**: monitor new reviews, AI-draft replies, posted once you approve
- **Yelp:** new-review monitoring + AI-drafted replies — Yelp has no reply API so you paste the draft into Yelp for Business (we make it one click)
- **Angi, HomeAdvisor, BBB, Nextdoor:** link-only routing in the post-visit ask — no automated monitoring or reply posting on these platforms
- Reporting dashboard — review velocity, rating trend, response time across the platforms we automate
FAQ
Common questions
Which platforms do you monitor and reply on?
Google Business Profile and Facebook Pages get the full workflow — we monitor for new reviews, AI-draft a reply, and post it once you approve. Yelp is monitoring + AI-drafted replies only because Yelp doesn't allow third-party reply posting; you paste the draft into Yelp for Business with one click. Industry sites like Angi, HomeAdvisor, BBB, and Nextdoor are included as link-routing in the post-visit ask — we don't monitor or reply on those.
Is this against Google's policy?
No. Google explicitly allows asking for reviews — what they prohibit is review-gating (showing only happy customers the review link). Our compliant version asks everyone but routes complaints to a private form first, which is a permitted practice.
What if we get a bad review?
AI drafts a thoughtful, professional response acknowledging the feedback. You approve before it posts (or, on Yelp, before you paste). A handled bad review often converts more new customers than a perfect 5.0 rating.
How fast will my rating improve?
Typical industry benchmarks for automated review programs show meaningful lift within 90-180 days, but specific results depend on visit volume and base rating. We'll set realistic targets for your business in the proposal.
Ready to start?
Get a free audit. See what review automation could do for your business.
60-second audit, no commitment. We'll score your current state and show you exactly where this service fits in.
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